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Sharing
Results
Pursuing Perfection challenges its grantees to set new, higher standards for the delivery of healthcare services and then to share their methods for achieving this goal with providers across the country. The
grant sponsors
call this sharing component “transparency” since it requires that grantees expose the details of their journey — the good and the bad — outlining the lessons learned along the way as well as their formulas for success.
Hackensack University Medical Center will share precise outcomes of its efforts for each targeted area of care. Such transparency will help to accomplish the goals of the grant program by enabling others to discover and apply the latest, most relevant knowledge that will lead to dramatic improvements in patient care. (See Goals of the Grant Program. )
This groundbreaking effort directly impacts the future of healthcare since the successes of these initiatives will be emulated by healthcare organizations nationwide.
Pursuing Perfection Learning Network
As part of the grant program, the
Institute for Health Care Improvement
(IHI) has built an Internet-based network infrastructure that will enable all those interested in pursuing dramatic improvements in healthcare to benefit from the experiences of the grantees. IHI’s web site will contain updates from the grantees and links to their web sites where results will be posted.
What type of information will be shared?
The type of information that will be shared about each
targeted area of care
includes annual reports on the following topics:
Main Transparency Objectives
Hackensack University Medical Center has developed a communications plan to facilitate transparency and publicize the mission and work of Pursuing Perfection. The main objectives of the communications plan are to:
promote Pursing Perfection standards for each
targeted area of care
to local and national communities while addressing precise outcomes and stimulating dialogue among physicians, professional staff, patients, the media, government and medical officials, and the community-at-large.
disseminate to the global community the culture developed and accentuated — from all levels of the institution — the CEO and chiefs of service, the executive and management teams, through to the entire day-to-day, hands-on workforce.
communicate the rewards of 15 years of positive changes in culture as a medical center challenged to show that change is possible by putting advanced practices into place, pursuing new institutional goals through executive leadership, while at the same time pursuing dramatic improvements in patient care.
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Results for Targeted Areas of Care
For detailed information about the results for each care process undertaken by Hackensack University Medical Center, click on a selection in Targeted Areas of Care. Since results are unique to a particular care process, they are listed accordingly on the pages dedicated to each selection.
Sharing Begins at Home: Propelling Internal Changes
Organizational Transparency:
Project results guide senior administrators, who work with the appropriate department leadership to implement policies and procedures that support improved care processes. Hackensack University Medical Center already has committee mechanisms in place to ensure that organizational-level results are reviewed regularly through a two-way flow of recommendations at all executive levels.
Enhancing the Organizational Culture:
Internal promotion and emphasis about the importance of
Pursuing Perfection goals
and initiatives cultivates an organizational culture that prides itself on setting and maintaining higher standards for healthcare and safety. Hackensack University Medical Center encourages its employees to participate in patient-focused interactions, an initiative that is driven by a recognition program that recognizes and rewards employees who provide outstanding, high quality care.
The importance of the Pursuing Perfection initiatives is stressed to the medical center’s employees and volunteers through monthly management meetings, formal committee meetings, and the weekly internal newsletter, Happenings. Word-of-mouth also has been one of the medical center's effective methods of communication — a tool that will help to culturally spread the momentum of Pursuing Perfection aims and goals.
Other efforts to encourage Pursuing Perfection ideals entail having human resources specialists teach communication skills, patient/customer service, teamwork, conflict management skills, innovation, cultural competency, coaching and mentoring, patient rights, and confidentiality. Even prior to the launch of the grant program, the medical center had already begun to foster the perfection mission with the creation of the Consumer Advisory Council. This consumer group (comprised of both members of the internal and external communities) meets on a regular basis and gives participants the opportunity to share thoughts and experiences — feedback that has helped to identify ways to improve care. This flow of information and interaction will be expanded and shared to a more universal audience as the grant program results become more available.
Sharing Results: Local Partnerships
Another key component of the Pursuing Perfection transparency initiatives is to share information with local healthcare organizations and colleagues. Hackensack University Medical Center will be interacting with St. Mary’s Hospital in Hoboken, NJ, and Pascack Valley Hospital, Westwood, NJ, to export the
Advanced Practice Nurse (APN) Model
for the
Heart Failure project.
To help local institutions implement improved care processes, staff members will:
-
(Click a star to select a topic.)
Effecting Change: Sharing Results
to Realize National Reform
Results for Targeted Areas of Care
Sharing Begins at Home: Propelling Internal Changes
Sharing Results: Local Partnerships
Hackensack University Medical Center will share precise outcomes of its efforts for each targeted area of care. Such transparency will help to accomplish the goals of the grant program by enabling others to discover and apply the latest, most relevant knowledge that will lead to dramatic improvements in patient care. (See Goals of the Grant Program. )
-
Pursuing Perfection Learning Network
What type of information will be shared?
Main Transparency Objectives
Pursuing Perfection Learning Network
What type of information will be shared?
Project Goals and Performance Measures
What goals were established for this area of care?
What indicators were set to measure performance?
What activities are underway to achieve performance measures?
Project Description and Status
What services are provided by the project?
How are the services provided?
What methods are used to deliver these services?
Where are the services provided?
Main Transparency Objectives
promote Pursing Perfection standards for each
targeted area of care
to local and national communities while addressing precise outcomes and stimulating dialogue among physicians, professional staff, patients, the media, government and medical officials, and the community-at-large.
disseminate to the global community the culture developed and accentuated — from all levels of the institution — the CEO and chiefs of service, the executive and management teams, through to the entire day-to-day, hands-on workforce.
communicate the rewards of 15 years of positive changes in culture as a medical center challenged to show that change is possible by putting advanced practices into place, pursuing new institutional goals through executive leadership, while at the same time pursuing dramatic improvements in patient care.
Back to Top
Results for Targeted Areas of Care
For detailed information about the results for each care process undertaken by Hackensack University Medical Center, click on a selection in Targeted Areas of Care. Since results are unique to a particular care process, they are listed accordingly on the pages dedicated to each selection.
Sharing Begins at Home: Propelling Internal Changes
Organizational Transparency:
Enhancing the Organizational Culture:
The importance of the Pursuing Perfection initiatives is stressed to the medical center’s employees and volunteers through monthly management meetings, formal committee meetings, and the weekly internal newsletter, Happenings. Word-of-mouth also has been one of the medical center's effective methods of communication — a tool that will help to culturally spread the momentum of Pursuing Perfection aims and goals.
Other efforts to encourage Pursuing Perfection ideals entail having human resources specialists teach communication skills, patient/customer service, teamwork, conflict management skills, innovation, cultural competency, coaching and mentoring, patient rights, and confidentiality. Even prior to the launch of the grant program, the medical center had already begun to foster the perfection mission with the creation of the Consumer Advisory Council. This consumer group (comprised of both members of the internal and external communities) meets on a regular basis and gives participants the opportunity to share thoughts and experiences — feedback that has helped to identify ways to improve care. This flow of information and interaction will be expanded and shared to a more universal audience as the grant program results become more available.
Sharing Results: Local Partnerships
To help local institutions implement improved care processes, staff members will:
- share educational materials.
- share treatment plan protocols.
- provide information about the different treatment options incorporated into the projects.
- help to troubleshoot any problems that may occur.
- designate a nurse from each project to coordinate implementation details.
- work directly with each quality improvement team.
